Support contact
Email: info@theprofessionalstraders.in
Telephone: +91 99442 96967
Address:
B-3, 1st floor,
Sudhana Apartments
4th cross
Anandharangapillai nagar
Pondicherry
605008
Support hours: Monday–Saturday, 10:00–18:00 IST
The telephone number and email above are the published contact points. Messages received outside support hours are handled on the next working day.
Enquiry process
- Send a message through the contact form, email or telephone.
- Include your name, a reachable number or email, and a short description of the matter. For an existing job, include the quote or Razorpay payment reference.
- We review whether the request concerns an existing engagement or a new enquiry.
- You receive a reply with the next step, or with a clear statement if the request is outside our services.
Complaint and grievance escalation
If you are not satisfied with a service or with a reply, write again with the word “Grievance” in the subject, the date of the original contact, and what you would like us to reconsider.
- First review: the person handling the engagement replies with a factual account and a proposed resolution.
- Escalation: if you remain dissatisfied, ask for a second review. The matter will be re-read against the agreed scope and this website’s policies.
- Closure: you will be told the outcome in writing. If a refund question arises, the Refund & Cancellation Policy applies.
[Named grievance officer, if required for a specific registration, to be added when available.]
This process does not limit any right you may have under applicable law to approach a competent authority.