Refund & Cancellation Policy

JEYARATCHAKAN provides time-based and deliverable-based SaaS and web application services. Commercial terms for a specific engagement should be confirmed in writing before work starts. Where this page and a written quote differ, the quote prevails for that assignment.

Service cancellation

Either side may cancel an engagement by written notice (email is sufficient) using the contact details published on this website. Please include your name, the quote or invoice reference, the service and the reason for cancellation.

Eligibility for refund

Refund questions are considered on the facts of the engagement, including:

• Whether work had already started
• Whether a draft or deliverable had already been issued
• Whether cancellation was requested before the advance was used to begin work
• Whether applicable consumer or contract law requires a refund

If you cancel before work starts and after paying an advance, we will refund the advance minus any Razorpay processing charge that cannot be recovered, unless the quote states a different cooling-off rule.

If you cancel after work has started, time and deliverables already produced are chargeable. Any refund would normally relate only to fees for work not yet performed, unless law or the quote requires otherwise.

For a SaaS care plan, cancellation stops further billed months. The current month is ordinarily chargeable once that period has started, unless the quote or applicable law requires otherwise.

Components that may be non-refundable

Where they have already been incurred or consumed, the following are typically not refundable:

• Fees for work already performed or drafts already delivered
• Completed and accepted milestones
• Domain, hosting, SSL or similar costs purchased on your instruction
• Third-party licences bought for the project
• Payment-processing charges deducted by Razorpay

Refund processing timeline

Where a refund is agreed, it will be initiated through Razorpay to the original payment method where that is possible. We aim to initiate an approved refund within 5–7 working days. The time for the amount to appear in your account depends on Razorpay and your bank or UPI app and is outside our control.

How to request cancellation or a refund

Write to info@theprofessionalstraders.in or call +91 99442 96967. Include your name, contact details, quote or Razorpay payment id, the service concerned and supporting facts. We will acknowledge the request and respond after reviewing the engagement record.